Web subscription terms, privacy & help

Web subscription terms

InsightChef Pro web subscriptions are provided by ChefsScale Pro LLC. These terms concern the web service, not the separately purchased Excel workbook.

Your monthly plan

The Founding Member plan costs $149 per month per restaurant location for the first 12 consecutive months from activation, then $199 per month beginning in month 13. The Standard DIY plan costs $199 per month per location. Both renew automatically each month until canceled, with no annual commitment or activation fee. Prices are in US dollars, before applicable taxes shown at checkout.

Cancellation and refunds

Cancel future renewals from your web account before the next renewal. Access continues through your paid period. Unused monthly time is not eligible for a prorated refund. Duplicate or incorrect charges will be corrected, and refunds required by applicable law will be honored. Contact chef@InsightChefPro.com about a billing error.

DIY setup and assistance

Customers enter and maintain their own restaurant data. Each customer account includes one total Q&A hour, once—not an hour each month. Optional onboarding, training and advisory services are separate purchases at the prices and limits shown on the Pricing page. Contact us for account, billing or software-issue assistance.

POS and QuickBooks connections are not currently available to purchase or included. The $295 Excel workbook is a separate product and does not automatically include web access. A new web subscription creates an empty restaurant; demonstration records are not copied.

Web service privacy

We process account and organization information and the restaurant information you enter, including settings, vendors, ingredients, purchases, recipes, menu builds, sales and operating records. We use it to authenticate users, provide your restaurant workspace, administer subscriptions and assist customers.

Service providers used for these purposes include Clerk for authentication, Stripe for payments, OpenAI Sites and Cloudflare for hosting, and email providers for communications. Card entry takes place on Stripe's secure payment pages; InsightChef Pro does not receive or store your complete card number.

Restaurant data after access ends

Restaurant operating data is retained for 90 days after subscription access ends. During that period, the verified restaurant owner may request an export or deletion by emailing chef@InsightChefPro.com. We verify ownership before releasing or deleting restaurant data. Request any needed export before the retention period ends. Canceling future renewals does not start the 90-day period while paid access remains.

Billing, transaction and related business records may need to be retained separately for legal and accounting obligations. Contact us about your information or a privacy request. The website's Privacy Policy also describes website and purchase information; this section specifically covers the web restaurant service.

Web billing and help

Sign in to your restaurant account to check payment status or cancel future renewals. If you have already paid, select Check payment status instead of purchasing again.

An eligible failed renewal receives seven days of payment grace after the paid period ends. Retries do not restart that period. Unpaid first signups do not receive access. When grace expires, restaurant access pauses.

If offered, select Update card & pay renewal to use Stripe's secure payment page, then select Check payment status. Access is restored for the verified paid period; separate account restrictions still require review. If recovery is unavailable, or a subscription has been canceled or unpaid for an extended period, contact support rather than purchasing again.

For account or software help, your included Q&A hour, or an owner-verified export/deletion request, email chef@InsightChefPro.com. Include your account email, restaurant name and a brief description. Do not send passwords or complete card details.